Summary of Qualifications

 

Outstanding diplomacy that consistently produces win-win results for customers and company. Works as well independently as within a team environment. Very productive, staying on task and getting the work done in an effective manner.  Excellent written, communication and problem solving skills.  Both PC & MAC savvy, knowledgeable in Microsoft Office and can type 60 wpm without errors.

 

Education

 

Fast Response Medical Academy, Berkeley, CA

CPT-1 Certification – Currently enrolled

 

Laney College, Oakland, CA

Nursing emphasis – Currently enrolled

 

James A. Rhodes State College, Lima, OH

Nursing emphasis – 2003-2004

 

Elida High School, Elida, OH

High School Diploma – 2000-2004

  • Member of Who’s Who Among American High School Students 2001
  • Student Council & Executive Committee 2000-2004
  • Library Assistant 2000-2004

 

Work Experience

 

Server/Host, Luka’s Taproom & Lounge

Oakland, CA, - 2006-2009

  • Lead Server, which included mentoring and training new servers. Helped develop new techniques to improve customer satisfaction and dining experience.
  • Thorough knowledge of restaurant systems and procedures.
  • Provided excellent patron experiences through phenomenal customer service, evidenced by high number of regular patron’s requests.

 

Sales Associate, The Gap, Inc.

Emeryville, CA, - 2006-2005

  • Generated sales through customer engagement and supporting a consistent brand experience.
  • Worked as a member of the store team to lead a positive customer and brand experience.
  • Assisted in executing and supporting operational activities that generated sales.

 

Volunteer Office/Classroom Assistant, Kaiser Elementary

Oakland, CA, - 2005-2006

  • Answered phones/emails, assisted with filing/mailings, conducted Internet research, updated/maintained a contact database, and provided assistance with general office duties as well as special projects.
  • Assisted the teaching team in implementing individualized, daily educational program for a group of elementary aged children.

 

Executive Assistant, Tapestry

San Leandro, CA, - 2006

Project:  Kaiser Auction - highest grossing auction to date

  • Managed and developed auction database.
  • Responsible for auction protocol and bidders guide.
  • Responsible for systems check out and pay pal account.

 

Personal Assistant, Cynthia Thompson & Family

Oakland, CA, 2004-2006

  • Offered personalized support to the Thompson family.
  • Responsibilities included making travel arrangements, organizing events/engagements, running errands, managing appointments/calendar, making reservations, placing orders, answering/returning calls, and many other similar administrative/clerical/support duties.

 

References

 

  • Available upon request